When people talk about business intelligence (BI), they hype up the benefits of deep insights and streamlined processes. But those things don’t happen overnight.
You need a culture that supports a data-driven approach. Part of that culture shift involves getting your employees to support and enjoy data dashboards.
How you choose to conduct the BI implementation process can make your employees love or hate data dashboards. The following three somewhat secret strategies offer you the best chance at getting team members to delight in data.
- Get leader buy-in from the start
- Identify user needs
- Provide practical training
Get Leaders Onboard with BI
As your company begins to shift to a data-focused mentality, you need to get your influencers to buy into the benefits. Influencers include leaders, department heads, and other essential workers who can sing the praises of your dashboard design.
When approaching each leader, consider the potential benefits data dashboards can provide them or their team directly. Then, be able to answer the following questions:
- Why are we making a change to this dashboard?
- What specific metrics questions will the data dashboard answer about this team’s progress?
- How will using these dashboards make the team more productive?
- What will it take to learn these dashboards, and how long until the team can use them successfully?
By giving leaders transparent answers to these and similar questions, you provide them with facts they can share with those they supervise. In addition, doing so disperses the information throughout the organization, allowing everyone to know exactly how the dashboards will help them and what it will take to get everyone up to speed.
Move User BI Needs to the Front of the Line
When it comes to BI dashboards, leadership is often goal-oriented. As a result, they do not consider all the duties and needs of dashboard users, creating a disconnect between what leadership wants the dashboards to do versus what team members need the dashboards to accomplish.
To overcome this disconnect, supervisors need to invite team members to help create solutions and processes. Doing so puts team member needs first and encourages team members to take ownership of the data dashboards.
Make it a point to get continuous feedback about what team members need from their BI tools. During the building process, have them test out the dashboards to quality check functionality. Then, be ready to make changes that promote productivity and enable teams to meet goals.
Provide BI Dashboard Training that Addresses Skill Levels
Unless you have a team of data scientists, each of your team members comes to the table with different levels of data knowledge. Therefore, you must find a practical way to address skill gaps and provide the training needed for team members to fulfill their duties.
Working with a training specialist in your organization or designating team training leads is a good place to start.
First, establish all essential team duties associated with using the data dashboards. Then, build training courses that presume a basic level of knowledge only. Finally, save more advanced training course development for a later stage of the training process.
When creating training materials, using digital training allows team members to train at their own pace. You can also show how different training courses connect. For example, in the BlueVolt platform, we would do this by building training tracks that connect related courses. A digital platform also helps leadership monitor who has completed each training.
Learn More about Incorporating BI and Data at your Organization
Changing the company culture and getting team members on board with using data dashboards requires first becoming more familiar with analytics and business intelligence. The following three articles will enhance your knowledge and provide best practices for leveraging data to meet company goals.