Meet our User Support Team

Written by Kim Oates on August 2014


We are even better positioned to support our east coast customers. BlueVolt recently expanded its live phone and email support hours and now is available to users from 6:00 am to 5:00 pm PT, Monday through Friday.

And that support is right here, in Portland, Oregon. When you call you can expect to hear Sydne, Linda, or Brooke on the other end of the phone, providing friendly assistance.

We’re proud of our support and even more proud of the lack of it. Given the number of users in our learning management system, you might expect the phones to be ringing off the hook and the inboxes to be full. But because we have such a crack team of developers, our system up time for the last year is 99.94% and users rarely find bugs or issues. But when learners forgot their passwords, have trouble completing a course, need to get their CEUs submitted to their state licensing board quickly, or anything else – Sydne, Linda and Brooke are there to help.

               

Linda and Synde are a part of the development/engineering team at BlueVolt, so they have a direct and quick line to our software engineers to troubleshoot or share new ideas and feedback. Brooke is the product manager for our electrical CEUs, and knows the ins and outs of each states’ reporting requirements. She can help electricians select the courses required to keep their licenses current in her sleep.

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