When you’re providing a product to customers, whether it is hardware, clothing, furniture or technology, the most important thing you can do to ensure success is to listen to the end user. After all, they know what they want and are looking to you to provide it, whatever “it” is.

RedTray, a blending learning provider based out of the UK, recently published a study regarding what people want most from their Learning Management System. They surveyed 175 learning leaders from across various industries. These people told us what they want, what their “it” is.


In terms of the architecture behind the LMS, 10% have a cloud-based system. However 45% of respondents want a cloud-based LMS. BlueVolt recently moved to the cloud to have a more flexible, scalable and reliable way to provide training to our customers.

When it comes to functionality, RedTray’s survey found that the top 10 most wanted LMS features are:

  1. Reporting
  2. Learner support tools
  3. Calculating ROI on training spend
  4. Collaboration tools
  5. Course reviews/ratings
  6. Social media
  7. Competency management
  8. Ask an expert
  9. Learning certification paths
  10. Virtual classrooms

This was compiled after asking learning leaders two questions; what they wish their LMS could do better and what they wish their LMS did. Here are the top 5 responses from each question:


My LMS does this but could do it better:

  1. Reporting
  2. User management
  3. Course management
  4. Online assessments
  5. Learning/certification paths


I don’t think my LMS does this but I wish it did:

  1. Calculating ROI on training spend
  2. Ask an expert
  3. Social media
  4. Course reviews/ratings
  5. Virtual classroom

It’s no surprise that reporting and ROI top the lists. Training is an investment, and learning leaders need to show that it’s an incredibly worthwhile investment. Using our ROI Calculator you can see just how much of an impact you can have on sales by investing in an LMS. With robust reporting features, you can see how learners are responding to your training program. Instead of hoping that people are taking courses or just seeing pass/fail rates, with the right LMS you can see detailed analytics and adjust your training program to ensure users are grasping the material, leading to an even better ROI.

It’s also no surprise that learning leaders want more of the newest features, such as collaboration tools, social media integration and virtual collaboration. When designing a training program, it’s important to keep content as fresh and innovative as possible to keep user’s attention. As soon as it starts to feel stale, you can almost guarantee training participation will slow down.

What about you? Do you agree with RedTray’s survey results? What do you most want out of your LMS?


Photo credit:  srqpix on Flickr



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