It never ceases to amaze me how the performance of a team can shift from positive to negative in no time at all. A common culprit for operational declines is often some sort of change – small or large. Change affects everyone differently, even in the best of environments.

The recent blog post “Three Qualities Every Leader Needs to Succeed in a Team,” written by Peter Bregman in the Harvard Business Review Blog, is a good reminder about how negative team dynamics can affect business performance.

When team members are smart and confident but not gifted communicators (or learners), the potential for conflict grows. Individuals will put their needs ahead of others if they have a competitive nature. Shoring up deficient team members takes time, hard work and commitment, according to Bregman. The successful case study he presents in his article is a good demonstration of how corporate education programs can make tremendous sense.   

No one has time to watch the comfortable rhythm of business quickly unravel when a few new people join a company or there is a gap in operational understanding. While most entrepreneurs might assume that people should just “get it” when changes occur, not all people hear or learn information in the same way.

The perfect rationale for change could be lost in the noise of day-to-day business operations. Ideally, people need to hear information many times for it to sink in, while others absorb details quickly. This variety of styles requires a thoughtful approach to disseminating information.  

A successful leader can head off catastrophe with a preemptive online learning plan. This education is the way to successfully implement smart ideas or integrate forward-looking hires. Because people are busy and time is short, online training programs are a successful way to deliver education. PowerPoint decks shared in face-to-face meetings or through Go-To-Meeting are the usual ways executives seem to share information, but not everyone can be in the same place at the same time. 

A better solution is to implement training through a learning management system. The Software as a Service provides flexibility for online training, and makes it possible to create space for learning and sharing ideas on a limited budget. Sales trainings, operational updates and HR notices are easily sharable through this type of online training, no matter the time or day. Different systems can also provide training verification, incentives and the implementation of innovative technology – from webcasts to videos.


Photo credit: dvs on Flickr



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