You’re looking to provide employees and salespeople with training on products and policies, certifications and safety standards that help you keep things running smoothly — so you will increase sales and profit.
- Sell more - easily deliver suppliers' product training to your sales staff and win more business
- Put training in one place - centralize, manage and easily update in-house and supplier training programs
- Ensure compliance and reduce risk - track required certifications such as OSHA 10 and other safety courses
What’s your training challenge?
- Getting training in one place
- Training employees in the field
- I hate my LMS
- Comply with safety requirements
- Scale up new-hire training
- Capture knowledge of veteran employees
Following are descriptions of how BlueVolt helps solve specific problems. We use a story format that combines the issues of multiple customers to illustrate our solutions. In every case the names are fictional, but the solutions are real. We are happy to share references from satisfied customers.
Getting training in one place: Before BlueVolt, the Ace Distribution sales team had to scramble all over to get critical product information. It seemed like every manufacturer had its own “Training Portal” and it was usually buried three levels deep on their website. Each had its own registration, its own tracking and its own navigation. Even the most diligent employees had a hard time keeping it all straight. After implementing the BlueVolt LMS and uploading courses from their suppliers there was an immediate impact. Revenue went up because the sales team spent more time with customers and less time digging for data. Managers gained visibility into who was trained on each product line and were able to identify knowledge gaps. Slowly but surely all those notebooks and catalogs moved from the counter to the bottom shelf. Want to make it easy to train your team?
Training employees in the field: At Bearing Point Equipment, most of the team spends their time out in the field. Other than mobile devices, they don’t have access to computers during work hours. Traditionally, they get trained face-to-face by product reps, but in the last few years manufacturers cut way back. BlueVolt moved the company’s training online and now the team is able to work wherever it is convenient, even via smart phones. Now instead of interrupting workdays with rep meetings back at headquarters, most of the training happens during downtime. Training still isn’t their favorite thing to do, but it gets done without a lot of complaints and managers get flagged early if someone falls behind. Have an off-site team to reach?
I hate my LMS: Before Michael discovered BlueVolt, it took an act of congress for him to upload a course, change a headline or run a report. He needed a separate server to run the LMS software and a dedicated IT guy to administer it. In a short period of time, the courses were outdated and employee traffic had dwindled down to a handful of new hires. When he pulled the plug on the old system and moved to BlueVolt things turned around. The monthly expense turned out to be a lot less than the cost of his old servers, maintenance and headcount that it took to run the old system. BlueVolt made it so easy that his managers and administrators were able to become power-users in a matter of weeks. Do you want to love your LMS?
Comply with safety requirements: D&M Rentals had a tough time staying on top of all the state, local and federal regulations. Despite its best efforts to automate, tracking remained a highly manual process. Like most companies, the main reason D&M chose BlueVolt was the reputation for ease of use. It started with OSHA 10 and Sexual Harassment and Fire Prevention, Forklift Safety and Ladder Safety as mandatory requirements for all employees. Proven compliance was as simple as running a report. In addition, it was finally able to prove to the insurance company that it qualified for a discount, and absenteeism due to injury declined as well. Need to improve compliance?
Scale up new-hire training: Sales were on the upswing so Eric was scrambling to ramp hiring to keep up with demand. Despite his best efforts to set up an on-boarding process, it was still up to each branch manager to figure out how to get new people trained. In most branches this meant relying on co-workers to help newbies learn on the job. This “sink-or-swim” method made it difficult to hire anyone from outside the industry - the learning curve was just too steep. With a little effort Eric set up a BlueVolt “Training Tracks” curriculum for the inside sales role. Now he is able to broaden the pool of candidates for his managers, and the most talented new hires are coming from outside the industry. Have new hires to train?
Capture knowledge of veteran employees: Many of the best employees at Forward Aviation Maintenance have more than fifteen years on the job. After a few of the old guard began to leave, managers were shocked to see the how much productivity declined. They realized that institutional knowledge was walking out the door, along with their ability to compete. Working with BlueVolt, managers decided to capture knowledge in the simplest way possible, with recorded interviews. Initially they stored them on the BlueVolt LMS and later developed online courses that incorporated the videos. Forward Aviation’s knowledge and their ability to compete in their marketplace were preserved. Want to preserve institutional knowledge?