I am not a software developer, nor designer, or even an instructional designer – but like many of you, I am a pro at what I know (and in my case, I know the BlueVolt LMS) which makes training one of my key responsibilities.
Has training fallen in your lap? This happens often with helpful product managers, the rock star sales person, or even you marketing folks. You know your product or process, but how do you create elearning out of all of that knowledge? I tend to rely heavily on tools to help me out.